Quality Management in Tissue Medicine
Commendation and complaint management
A further task of the entral Quality Management is the systematic documentation and analysis of all deviations that may occur during the individual processes of tissue donation. Correspondingly adapted immediate, corrective and preventive measures (CAPA) ensure continuous improvement of processes and transplant quality.
Despite all the control mechanisms and diligence of every single employee in the DGFG network, errors may occur. It is important that they are not repeated!
The DGFG has established a system that enables both the partners of the tissue network and the transplanting clinics to give us direct feedback on commendations and complaints. The DGFG is grateful for any feedback. The central QM analyses every single report. The total number of complaints is extremely low in relation to the total number of all transactions.
Many partners praise the good cooperation as well as the quality and safety of the transplants. The positive feedback the DGFG has received in recent years has been largely due to the good quality of the tissue and the smooth cooperation between the DGFG and the transplanting clinics.
Perfect quality! Thank you!
It all worked out perfectly. Very nice graft. The patient is fine.
Good condition! Thanks for the quick help!